vcity88 Privacy Policy

Data Controller Information

This Privacy Policy is issued by vcity88, an online gambling platform operating under international licensing. When you register an account, use our services or access our website at vcity88.best, you agree that vcity88 acts as the data controller responsible for your personal information.

This Privacy Policy applies to all players who have registered an account, applicants currently in the registration process, and website visitors using certain functions that require personal information.

Types of Information We Collect

vcity88 collects various categories of personal information depending on how you interact with our platform. This information is divided into three main categories:

A. Identity Information

• Full name as shown on your identity card (MyKad) or passport
• Date of birth — to confirm you are 21 years of age or older before using the platform
• Identity card or passport number
• Current residential address
• Active mobile phone number and email address

B. Financial and Transaction Information

• E-wallet account details (Touch 'n Go eWallet, ShopeePay)
• Bank account number for FPX or transfer purposes
• Deposit records, withdrawals and transaction history
• Cryptocurrency wallet information where applicable (USDT, BTC, ETH)

C. Technical and Usage Information

• IP address, device type and operating system
• Login data including time and location
• Game activity records and betting history
• Cookie and other tracking technology information

Purpose of Personal Data Use

All information collected by vcity88 is used solely for legitimate and transparent purposes. We do not use your data for any other purpose without your prior consent.

• Identity and age verification: Confirming players are 21 years of age or older and verifying identity in line with licensing requirements.
• Account management: Opening, maintaining and managing player accounts, including processing deposits and withdrawals within 5–30 minutes.
• Fraud prevention and anti-money laundering: Detecting suspicious activity, fulfilling anti-money laundering (AML) requirements and complying with international licensing guidelines.
• Bonus and promotion processing: Processing offers such as your 100% welcome bonus of up to RM888 and VIP cashback programme.
• Customer support: Enabling our 24/7 support team to assist you more effectively via live chat and email.
• Platform improvement: Analysing usage patterns to improve overall performance and user experience.
• Service communications: Sending important notifications related to your account, policy changes and technical information.

Legal Basis for Data Processing

vcity88 processes your personal data on one or more recognised legal bases, depending on the context of that processing:

Performance of Contract: Processing that is necessary to carry out the service agreement between vcity88 and the player, including account opening, payment processing and bonus allocation.

Legitimate Interests: vcity88 has a legitimate interest in processing certain data for platform security, fraud detection and service improvement, provided these interests do not override the fundamental rights of players.

Legal Obligation: Some processing is required to comply with obligations under the international licences we hold, including AML and KYC (Know Your Customer) requirements.

Consent: For direct marketing and optional promotional communications, we rely on your consent given explicitly during registration or at a later time.

Disclosure to Third Parties

In carrying out platform operations, vcity88 may share your personal information with selected third parties in the following circumstances:

• Payment processors: Providers such as FPX, DuitNow and digital wallet platforms that process your financial transactions. They receive only the information needed to process payments.
• Game software providers: Game developers who provide the technical platform may receive limited technical data for maintenance and security purposes.
• Identity verification agencies: Third-party services that help us verify player identity in the KYC process.
• Regulatory authorities: We may be required to disclose information to authorities if demanded by a valid court order or licensing requirements.

All third-party partners are bound by strict data confidentiality agreements. They are not permitted to use your data for their own purposes outside the scope of services provided to vcity88.

International Data Transfers

As vcity88 operates under international licensing, your personal data may be stored or processed on servers located outside Malaysia. When such transfers occur, we ensure that:

• The receiving country or territory provides a level of data protection that is equivalent to or higher than accepted international standards.
• Appropriate data transfer agreements, including standard contractual clauses, have been put in place between vcity88 and data processors at those locations.
• Technical security measures such as end-to-end encryption are implemented during data transfers across borders.

You may contact our support team for more information about the specific mechanisms used to protect data in international transfers.

Data Security Measures

The security of your personal data is a priority for vcity88. We have implemented multiple layers of technical and organisational security controls to protect your data from unauthorised access, loss, alteration or unlawful disclosure.

Technical measures in place include data encryption during transmission using TLS protocols, data encryption at rest, firewalls and intrusion detection systems, and regular security audits. Player accounts are protected by a robust authentication system, and any suspicious login attempts will trigger automatic alerts.

While we take all reasonable precautions, no system can guarantee absolute security. In the event of a material data security breach, vcity88 will notify affected players in accordance with the established notification procedure.

You also play an important role in keeping your account secure. Avoid sharing your password, use a strong password combination, and contact 24/7 customer support immediately if you suspect any suspicious activity on your account.

Your Rights Regarding Personal Data

As a vcity88 player, you hold certain rights regarding the personal data we store. These rights can be exercised by contacting our support team:

• Right of Access: You have the right to request a copy of the personal data we hold about you, along with information on how it is used.
• Right of Rectification: If your data is inaccurate or incomplete, you have the right to request a prompt correction.
• Right to Erasure: In certain circumstances, you may request the deletion of your personal data, subject to legal obligations that prevent us from doing so.
• Right to Restriction of Processing: You may request that we restrict the processing of your data for a specific period, for example during the investigation of a dispute.
• Right to Data Portability: You have the right to receive a copy of the data you provided to us in a structured, machine-readable format.
• Right to Object: You may object to the processing of your personal data carried out on the basis of our legitimate interests, including direct marketing.
• Right to Withdraw Consent: If processing is based on consent, you may withdraw that consent at any time without affecting any processing that took place before the withdrawal.

To exercise any of the above rights, contact our customer support team via live chat or email. We will endeavour to process your request within a reasonable time.

Cookies and Tracking Technologies

The vcity88 website uses cookies and similar tracking technologies to improve your browsing experience and ensure that key platform functions operate correctly.

Essential Cookies: Required for basic website operations, including login session management and security. These cookies cannot be disabled without affecting platform functionality.

Performance Cookies: Collect information about how visitors use our website, such as the most frequently visited pages. This data is used for ongoing improvements and does not identify individual users.

Functional Cookies: Allow the platform to remember your preferences such as language and interface settings to provide a more personalised experience.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect your ability to access some features of the vcity88 platform.

Contact Us About Privacy

If you have any questions, concerns or complaints regarding vcity88's Privacy Policy or how we handle your personal data, we encourage you to contact us directly.

Our customer support team is available at all times, 24 hours a day, 7 days a week, in Malay and English. You can reach us via:

• Live Chat: The live chat function accessible directly from the vcity88.best website
• Email: [email protected]

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority or regulatory body in the applicable jurisdiction.

We are committed to addressing every query and complaint seriously and promptly. Your trust is the foundation of our relationship as a player and a platform.